FAQ – Jewel Sisters

Delivery & Shipping

FREE Standard Delivery on all UK orders
Express Delivery (1–2 working days) for £7.95
Orders placed after 10am are processed the next business day
Global Delivery available for £20

* (Standard & Express delivery options apply within the UK only)

Yes, we ship worldwide for a flat rate of £20. Delivery times vary by location.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Yes — simply tick “Is this a gift?” on any product page to select your preferred delivery date.

Gifting Options

Absolutely! By selecting “Is this a gift?”, you can:

✓ Add gift wrap

✓ Add a personalised gift message

✓ Include a note for the recipient

✓ Choose a future delivery date

Yes — all pieces arrive in a jewellery box or pouch, with optional gift wrapping available.

Jewellery Care & Durability

Our jewellery is water-resistant, featuring a premium coating for extra durability.

However, this coating may naturally wear over time.

For best results, remove your jewellery before:

Swimming
Showering
Exercising
Sleeping
Applying lotions, perfumes, or oils

Store in a:

Cool, dry place
Soft pouch or jewellery box

This helps prevent scratching, tarnishing, and wear.

Crystal Information & Energy

Most of our crystals are natural and ethically sourced. While many top jewellery brands use lab-grown crystals, these do not carry the same deep, natural energy formed over thousands of years within the earth.

Choose the crystal that aligns with the energy or intention you want to focus on:

Amethyst: calm, clarity, intuition, and spiritual protection
Rose Quartz: love, self-worth, emotional healing, and compassion
Labradorite: transformation, intuition, confidence, and protection from negative energy
Aventurine: luck, prosperity, optimism, and new beginnings
Black Onyx: grounding, strength, protection, and emotional stability

If you're unsure which crystal suits your intention best, we're always happy to guide you.

Place your crystal under moonlight, especially during a full moon, to give it an energetic reset. We do not recommend charging in soil or salt water.

Here’s how crystals can support you spiritually:

🌿 Emotional balance & inner peace

Many people feel instantly calmer and more centred when wearing crystal jewellery, making it a beautiful tool for easing stress, encouraging clarity, and staying grounded.

✨ Manifestation & intention-setting

Crystals act as powerful reminders of what you’re working toward. Whether you want more love, confidence, protection, or abundance, wearing the right crystal keeps your intentions aligned and activated.

💛 Heart-healing & self-love

Stones like Rose Quartz help open the heart, gently encouraging compassion, forgiveness, and deeper emotional connection.

🛡 Energetic protection

Crystals such as Labradorite and Black Onyx are widely used for shielding your energy, protecting your aura, and creating a sense of emotional security.

🌙 Intuition & spiritual growth

Many people wear crystals like Amethyst or Labradorite to enhance intuition, strengthen inner guidance, and support spiritual awareness.

At the heart of many spiritual traditions is the belief that everything carries a vibration — including our thoughts, emotions, and energy. Crystals are formed deep within the earth over thousands of years, giving them incredibly stable, consistent energetic frequencies.

Orders & Returns

Returns are accepted within 14 days from the date of delivery for unworn items.

To begin a return, please contact us at hello@jewelsisters.co.uk and we will start the process for you.

Please email us at hello@jewelsisters.co.uk within 48 hours of receiving your order, including an explanation and photo of the issue.